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Change your mailbox password

Reset an old or forgotten password and update it on your phone and in Outlook.

4 min · Beginner

Updated

In this guide

Prepare for the change

Your mailbox password is separate from your NordicHost customer portal password. Changing it affects every app that signs in to this mailbox. Identify the devices and apps where the old password is saved.

Change the password in cPanel

  1. Open your email or web hosting service and select Login to cPanel.
  2. Open Email Accounts and select Manage beside the correct address.
  3. Enter a strong, unique password in the Security section. Save it in your password manager.
  4. Save using Update Email Settings or the equivalent save button shown in your interface.
  5. Update the password in your email apps for both incoming mail and outgoing SMTP.

Verify a new sign-in

Open the webmail sign-in page in a new private browser window and sign in using your full email address and new password. Then send a test message from each app you use.

If a device repeatedly prompts for a password, check its outgoing mail settings too. Do not delete the mailbox to reset its password: deletion removes mailbox content. If you cannot access the customer portal or lack management permissions, ask the account owner to reset the password or contact support.

Sources and further reading